Shipping / Delivery Policy
Processing Time:
Orders are processed within 2 business days after payment is received.
Delivery Timeframes:
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National Delivery: Estimated 7-10 business days
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Delivery times may vary based on courier delays or high-volume periods.
Shipping Fees:
Shipping costs are calculated at checkout unless otherwise stated.
Order Tracking:
Once your order is shipped, you will receive a tracking number via email
Undeliverable Packages:
If a parcel is returned due to an incorrect address or failure to collect, the customer may be responsible for additional delivery fees.
Damage or Issues:
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours with photos and/video so we can assist immediately.
Refund / Cancellation Policy
Refunds & Cancellations
We aim to ensure that all customers are satisfied with their purchase. If you are not completely happy, you may request a refund within 7 days of your purchase.
Eligibility for Refunds:
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The item must be unused and in its original condition.
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Proof of purchase is required.
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For digital or service-based products, refunds may only apply if the service has not yet been delivered.
Non-Refundable Items:
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Sale or promotional items
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Gift cards
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Products damaged through misuse
Processing Time:
Once your return is approved, refunds will be processed within 5 business days, and the amount will be credited to your original method of payment.
Cancellations:
Orders can be cancelled within 3 hours of purchase, provided the order has not yet been processed or shipped.
Contact Us:
For refund or cancellation requests, please contact:
Email: info@vaalapparel.co.za
WhatsApp: 0768833912
